Refund policy

 

We hope you have a pleasant experience with your purchases, as we are committed to offering our customers the finest cosmetics products available. However, if you are not completely satisfied with your online purchase, we’ll do our best to accommodate you.

All exchange or refund request please contact chi.boti01@gmail.com


DAMAGED/ DEFECTIVE ITEMS / WRONG ITEMS
We do our best to make sure your orders are well packaged and securely sealed. If the product arrives damaged or incorrect, please email at chi.boti01@gmail.com along with a photo of defective item within 7 days.

CHANGE MIND
If you simply change your mind and wish to exchange or refund. Please contact us within 48 hours. Please send the products with RMA Number. We do not cover shipping expenses. 

DAMAGED IN TRANSIT
If you received merchandise that has been damaged during transit, we’ll provide exchange or refund. We do not cover shipping expenses.

RETURN USED ITEM
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ALLERGIC REACTION
In a case of Allergic Reaction, please contact within 7 days. We will provide the RMA Number and return products with RMA Number about initial purchase.

Refund: We will refund once a product is received. The customer is responsible for paying shipping expense.

Exchange : We will exchange once a product is received. The customer will not need to pay for shipping expense.


REFUND COUPON CODE
If the coupon code didn’t apply to online purchase, we will refund discounted amount of the price, the coupon code cannot be used twice. Only refundable from the subtotal amount(excluding tax, shipping fee).


INTERNATIONAL RETURN
If you wish to return, please immediately contact to CHI BOTI at chi.boti01@gmail.com. Upon a return case, we can offer return and exchange. Any duty charged by customs is receiver’s responsibility. CHI BOTI will not reimburse the duty paid or charges created at the customs.


LOST / MISSING ITEMS
We do not cover the missing or lost items due to delivery company. 


PACKAGES RETURNED TO US:
If a delivery company returns a package to us due to an incorrect address given by a customer, the additional shipping charge will apply to deliver to correct address.